Returns

Your right to change your mind:

We offer a returns window of 7 days from the date of your receipt of your order, and you are entitled to a full refund for you purchase within this period if you decide to change your mind and return your goods to us.  Please contact us at sales@chameleonnails.com within these 7 days to organise the refund.  If more than 7 days have gone by since your purchase we cannot offer you a refund or exchange.

To be eligible for a refund, your item must be returned to us unused and in the same condition that you received it. It must also be in its original packaging, and you should also include the original invoice.

We strongly recommend that you send return items for refund via recorded delivery to ensure we receive them.  The cost for returning goods to us will be borne by you the customer.

 

Exchange of damaged/defective goods:

In the unlikely event of there being problems with goods supplied, this must be reported by e-mail within 2 days of the order being received and returns must be sent within 7 days of our reply to your informing us.  You can contact us at sales@chameleonnails.com.

Please note that returns will only be accepted for exchange or credit by prior arrangement.

We strongly recommend that you send any return items via recorded delivery to ensure we receive them.  The cost for returning goods to us will be borne by you the customer, but if it transpires that the goods are being returned due to an error on our behalf we will refund the cost of your sending the goods back to us.

 

Sale or Return:

We do not offer goods on sale or return basis.

 

Refunds process:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days.

 

Sale items :

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Return address:

Please inform us of any returns as via an email to sales@chameleonnails.com.

Items should be returned to:
Chameleon Nails
1st Floor, Barclays House
Gatehouse Way
Aylesbury
Bucks HP19 8DB
UK

 

Cancellation of Orders:

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by sending an email to sales@chameleonnails.com